Refund policy

1. All Sales Are Final

Due to the digital nature of our products, all sales are final. Once you receive access to a digital download, template, file, or service, we cannot offer refunds, returns, or exchanges.

2. Exceptions Required by Law

We stand by our policy of final sales; however, we comply with all applicable local consumer protection laws.

• If you reside in a jurisdiction (such as the European Union or certain provinces/states) where local laws strictly mandate a refund period for digital goods before the content has been downloaded or accessed, those statutory rights will be honored.

• Once a file download has been initiated or access to the digital content has been granted, you explicitly waive any right to a cancellation or refund period, to the maximum extent permitted by law.

3. Damaged or Defective Files

Your satisfaction is incredibly important to us. If you encounter any technical issues, such as a corrupted file, broken link, or difficulty accessing your purchase:

• Please do not hesitate to contact us immediately.

• If a digital item is proven to be defective or corrupted and we are unable to resolve the issue or provide a working replacement, a refund may be issued at our sole discretion.

How to Contact Us

If you have any questions about your purchase or need help with a digital file, please reach out to our support team at:

• Email: mark@orangelilygroup.ca